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Discussion ongoing

Convert topics to Articles

Related products:Product B

Jenny

Please add an ability to convert any useful instruction or answer provided by any community member to Article.

Actually it is one of trending features of modern communities - to collect community knowledgebase by users instructions which can solve a lot of cases then. It would be nice every article has its own direct link to have an ability to provide it to customers.

This ability allows to save moderator's time (he/she does not need to create such articles him-/herself). Also users trust other users more than brand representatives. And also it might be used as an additional engagement approach - user's whose posts become articles feels respected and/or might be promoted.

Josephine
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  • Participating Frequently
  • March 3, 2021

So if I understand well, you want this feature to enable some members of the community to also create articles? 

Would you say that these members are the super users?


Anthony
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  • Pioneer
  • March 3, 2021

We do agree that the community will deliver the core content for knowledge base articles. We believe the community can provide insight into what topics customers have questions on. 


Anthony
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  • Pioneer
  • March 3, 2021
Updated idea status NewDiscussion ongoing

  • October 25, 2021
The following idea has been merged into this idea:

All the votes have been transferred into this idea.


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